100 Credit Officer jobs at SimplePay Capital | Apply Now

Loan Repayment Monitoring: Track loan repayment schedules to ensure payments are made on time and in full.

Repayment Follow-Up: Proactively contact clients regarding upcoming or missed payments and negotiate repayment plans to avoid defaults.

Customer Relations: Maintain positive relationships with clients during the collections process, ensuring resolutions are amicable and non-intrusive.

Debt Recovery: Manage the recovery of overdue loans, identify accounts at risk of default, and take appropriate actions to mitigate financial loss.

Collection Reporting: Maintain accurate records of collection efforts, including calls made, payment plans, and successful recoveries, and provide regular progress reports to management.

Fraud Detection & Prevention: Identify potential fraud risks or suspicious loan applications that may affect repayment of loan management.

Additional Duties: Assist with other tasks related to loan collections, risk management, and customer service as required by management.

Customer Acquisition & Retention: Attract new customers and cultivate strong relationships with existing clients to meet acquisition and retention targets.

Loan Application & Processing: Review, assess, and process loan applications to ensure all documentation is provided and meets company standards.

Loan Management: Disburse loans and monitor their progress, ensuring compliance with company policies. Maintain accurate records of all loan transactions.

Customer Support & Education: Provide clear, thorough information about loan options, repayment schedules, and terms to ensure customers fully understand their obligations.

KYC & Due Diligence: Conduct comprehensive Know-Your-Customer (KYC) checks to verify loan eligibility and ensure compliance with company guidelines and regulatory requirements and ensure clients undergoing collections are thoroughly vetted and their information is up-to-date.

Customer Relationship Management: Develop and maintain strong client relationships, ensuring a high level of satisfaction throughout the loan process.

Reporting & Record Keeping: Accurately document customer interactions, loan applications, and approvals, and generate regular operational reports.

Loan Disbursements: Ensure timely and accurate disbursement of loans, keeping clients informed about the status of their applications and loan accounts.

Additional Responsibilities: Perform other tasks as assigned by management related to loan issuance, monitoring, and customer care.