Workshop Manager – Endoscope Repair Services

Description (Public)

Adcock Ingram is seeking a Workshop Manager for their Endoscope Repair Services to oversee daily workshop operations, including workflow management and technician development. The role ensures all repairs meet OEM standards and ISO 13485 compliance while driving key performance indicators for quality and throughput.

Duties, Roles and Responsibilities

Lead daily workshop operations, planning, scheduling, and workflow management.
Manage turnaround times, productivity, quality output, and customer expectations.
Ensure all repairs are completed in accordance with OEM procedures and standards.
Oversee final quality release processes and technical governance.
Build, coach, and develop technicians through a structured competency ladder.
Drive workshop KPIs including quality, rework rates, throughput, and service levels.
Manage stock, spare parts planning, tooling, calibration, and workshop assets.
Produce operational and management reports on workshop performance.
Ensure full compliance with ISO quality systems, health & safety, and internal controls.
Support customer escalations, quotations, technical queries, and service improvement initiatives.
Work closely with commercial, logistics, finance, and management teams.
Lead continuous improvement projects to build a best-in-class repair centre.

Qualifications, Education and Competencies

Technical Expertise: National Diploma or relevant qualification in biomedical, electrical, electronics, mechanical engineering, or similar technical discipline.
Minimum 8 years relevant technical experience in medical device service / repair, with management experience advantageous.
Strong experience in flexible endoscope repair environments highly advantageous.
OEM experience or certification (preferably Olympus Corporation) highly advantageous.
Proven leadership ability managing technicians and operational teams.
Strong commercial and customer service mindset.
Good proficiency in MS Office suite (Excel, Word, Outlook, PowerPoint).
Strong reporting, planning, and analytical capability.
Regulatory Knowledge: Good understanding of ISO 13485 principles, controlled repair environments, and medical device compliance.
Problem-Solving Skills: Ability

How to Apply

About Adcock Ingram

Founded over 130 years ago, Adcock Ingram is a Proudly South African pharmaceutical company recognized for trusted household healthcare brands such as Panado, Allergex, Epi-max, and Citro-Soda. As one of South Africa's largest healthcare suppliers and critical care providers, the company is committed to improving health and well-being through high-quality, accessible products while maintaining sustainable operations and strong community impact.