Visa Assistance

Description (Public)

The Visa Assistance officer guides clients on visa requirements and categories, processes visa applications and documentation, coordinates embassy appointments and follows up on application progress for individual and corporate travellers.

Duties, Roles and Responsibilities

Advise clients on visa requirements for various destinations and explain visa categories including tourist, business, transit, work, student and visit visas
Provide updated information on eligibility criteria, application procedures and supporting documents
Assist clients in completing visa application forms accurately and review supporting documents before submission
Prepare document checklists based on destination and visa category and assist with online visa applications and e-visas
Coordinate visa submissions through embassies, consulates and authorised visa application centres
Check passport validity, photographs and travel history, and review invitation letters, itineraries, insurance and bank statements
Schedule visa appointments and biometric enrolment and track appointment availability
Monitor application progress, follow up on pending applications and communicate visa decisions and next steps
Handle visa requirements for corporate travellers and manage group visa applications for delegations, conferences and events
Assist corporate clients with business invitation letters and supporting documentation

Qualifications, Education and Competencies

Qualifications & Experience:

Relevant diploma or degree in travel, tourism, business or a related field
Knowledge of visa categories, embassy requirements and country entry regulations
Experience handling travel or visa documentation is an added advantage

Skills & Competencies: