The Tour Manager leads tour operations and drives business growth for a Kampala tours and travel company specialising in tailor-made safaris, gorilla trekking, cultural tours and East African travel experiences. The role reports to the Managing Director.
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Tour ManagerNew!
Employer / Company
Utu East Africa Travels
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Description (Public)
Duties, Roles and Responsibilities
- Manage all tour operations, reservations, bookings and travel arrangements
- Oversee the full booking cycle from enquiry to post-tour follow-up
- Build and maintain relationships with hotels, lodges, transport providers and other suppliers
- Prepare costings, quotations and itineraries for safari and gorilla trekking packages
- Issue airline tickets and handle GDS reservations
- Drive sales growth and follow up on new business opportunities
- Handle customer queries and resolve complaints promptly
- Prepare operational and sales reports for management
Qualifications, Education and Competencies
Qualifications and Experience
- Degree or Diploma in Tourism, Travel Management, Hospitality or a related field
- Proven hands-on experience in GDS reservations and airline ticket issuance
- Experience in tour operations in a travel company
Skills and Competencies
- Proficiency in MS Office, email and travel booking systems
- High attention to detail and ability to work under pressure
- Professionalism, integrity and a passion for tourism
- Strong customer service and negotiation skills
- Excellent written and verbal communication
How to Apply
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