TikTok & Instagram Live Moderator (Live Commerce Host)New!

• Host scheduled TikTok and Instagram Live sales sessions, streamed simultaneously, keeping energy and pace high.
• Demonstrate product features, benefits, sizes, use cases, warranty, delivery and payment terms.
• Run in-session sales mechanics including flash deals, countdowns, limited-stock calls, giveaways and live Q&A.
• Respond to viewer comments by name in real time, handle objections and keep viewers engaged to purchase.
• Confirm each session's product line-up, prices, stock and offers with the online team at least 24 hours before going live.
• Prepare a run-of-show for every session covering product order, talking points, offers and call-to-action timing.
• Set up and test the live kit including phone, lighting, microphone and connectivity before each session.
• Create teaser Reels and TikToks to promote upcoming lives and repurpose live highlights within 48 hours.
• Guide buyers through the in-live payment process and capture customer and delivery details for each order.
• Pass payments to finance for confirmation and hand confirmed buyers to the online team for order placement.
• Moderate comments during and after sessions, remove spam, flag complaints and escalate service issues.
• Share a post-session report within 24 hours covering viewers, engagement, orders and revenue.

Qualifications & Experience:

• Diploma or degree in Marketing, Communications, Media, Journalism or a related field.
• Certificate in digital or social media marketing is an advantage.
• 1 to 3 years of experience hosting live streams, presenting or selling on camera across TikTok Live, Instagram Live, radio, TV or events.
• Sales experience in retail, live commerce or telesales; electronics or home appliances is an advantage.
• A portfolio of live sessions or short-form videos hosted by the candidate.

Skills & Competencies:

• Confident on-camera presence and clear product storytelling.
• Real-time audience engagement and objection handling.
• Organised session planning and reporting.
• Basic content creation for short-form video.