Switchboard Operator (Locum)New!

• Answer all incoming calls promptly, courteously and professionally
• Direct calls and messages to the correct departments and staff
• Respond to general enquiries and escalate clinical or emergency calls immediately
• Maintain confidentiality of patient and hospital information
• Keep an up-to-date telephone directory and call log
• Support front office and reception duties as assigned

Qualifications and Experience

• Diploma in front office, customer service, public relations, communications or a related field
• Experience in a hospital or busy switchboard environment is an added advantage

Skills and Competencies

• Excellent spoken communication and telephone etiquette
• Calm handling of emergency calls and difficult callers
• Confidentiality and reliability
• Basic computer skills