SupervisorNew!

• Supervise the service team during shifts and allocate stations and duties.
• Ensure guests receive prompt, courteous and consistent service.
• Open and close the outlet, check set-up, cleanliness and stock before service.
• Handle guest complaints and escalate issues that need management attention.
• Train and coach waiters and hostesses on service standards and menu knowledge.
• Prepare shift handover and daily sales and service reports.

Qualifications & Experience:

• Certificate, diploma or degree in hospitality management, hotel management or a related field.
• At least two years of experience in a restaurant, hotel or events service role.
• Prior experience supervising or coordinating a service team is an advantage.
• Knowledge of food and beverage service standards and hygiene requirements.

Skills & Competencies:

• Strong leadership and team coordination skills.
• Excellent guest relations and complaint handling.
• Good numeracy for orders, bills and shift reconciliation.
• Able to work shifts, weekends and public holidays.
• Fluent in English and Luganda.