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Senior IT Assistant job at UNHCR | Apply Now

Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Senior IT Assistant job at UNHCR

Kampala, Uganda

Full-time

Deadline: 

May 17, 2024 at 2:00:00 PM

About the Organisation

UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights and building a better future for people forced to flee their homes because of conflict and persecution.

We lead international action to protect refugees, forcibly displaced communities and stateless people.

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Job Title

Senior IT Assistant job at UNHCR

Job Description

The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.



All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties and Responsibilities

  • Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.

  • Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.

  • Carry out missions for new installations and routine maintenance tours of ICT equipment.

  • Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.

  • Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.

  • Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.

  • Add and remove users from the Networks.

  • Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.

  • Draft mails and memoranda on ICT matters.

  • Assist in the drafting of technical documentation on radio equipment operating procedures

  • Certify invoices and delivery notes and pass for payment.

  • Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.


  • Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.

  • Carry out administrative duties, within the area of competence as assigned.

  • To decide on appropriate resolution to incidents.

  • Escalating incidents where they cannot be resolved at the office level.

  • Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility.

  • Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

  • Perform other related duties as required.

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Qualifications and Competencies

  • Years of Experience / Degree Level

  • For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher


Field(s) of Education

  • Not applicable


Certificates and/or Licenses

  • Telecommunication Information Technology.

  • (Certificates and Licenses marked with an asterisk* are essential)


Relevant Job Experience

Essential

  • Relevant experience in the ICT field.


Desirable

  • Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.


Functional Skills

  • IT-Computer Literacy

  • (Functional Skills marked with an asterisk* are essential)

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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