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About the Organisation
DHL Global Forwarding is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.
Senior Import / Exports Operations Specialist job at DHL Global Forwarding | Apply Now
Kampala, Uganda
DHL Group is a global leader in logistics and supply chain management, committed to delivering exceptional services that connect people and businesses across the world, with a mission to improve the flow of goods and information. Renowned for its reliability, innovation, and customer-centric approach, DHL has earned a strong reputation and numerous accolades in the logistics industry. The company fosters a diverse and inclusive work culture that promotes collaboration, personal growth, and a commitment to delivering excellence, making it an attractive employer for individuals looking to make a meaningful impact in logistics and global trade.
With a wide range of job opportunities and flexible work arrangements, DHL offers its employees a dynamic and supportive environment for career development. Established as part of the Deutsche Post DHL Group, DHL has grown significantly over the years, expanding its operations globally and continuously adapting to the evolving needs of the logistics industry.
Through innovative technology and a customer-focused business model, DHL leads in sustainable logistics, ensuring efficient and environmentally responsible operations. With a vast global reach, DHL serves customers across all sectors and industries, guided by its core values of passion, resilience, and a commitment to customer satisfaction. The company is also deeply engaged in corporate social responsibility (CSR) initiatives, focusing on sustainability, education, and disaster relief efforts worldwide. For more information, visit www.dhl.com.
Are you looking for Procurement/Logistics jobs in Uganda 2025 today? then you might be interested in Senior Import / Exports Operations Specialist job at DHL Global Forwarding
Full Time
Deadline:
24 Feb 2025
Job Title
Senior Import / Exports Operations Specialist job at DHL Global Forwarding
DHL Global Forwarding
Job Description
Job Title: Senior Import / Exports Operations Specialist
Organisation: DHL Global Forwarding
Duty Station: Kampala, Uganda
DHL Global Forwarding has an opening for Senior Import / Exports Operations Specialist in Kampala,Uganda. To co-ordinate, control, plan and manage all aspects within the Import, Exports and Cross Trade procedure in products. The Senior Import / Export Operations Specialist is a vital link within the supply chain process and must have extensive knowledge on both local and destination requirements.
Join us in connecting people and improving lives!
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
In this Senior Import / Exports Operations Specialist position
Establish and maintain relationships with existing customers to maintain their business.
Handle customer complaints and enquiries and share with supervisor for escalations.
Update the clients in a timely manner as agreed upon during the onboarding.
Provide high levels of customer service with a sense of urgency.
Support Head of Products with the implementation of new/change of systems update/upgrades in CW1.
Arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or with Shipping Lines for the for Export shipments
Book with carrier/Update CW1 remarks with booking info.
Support the GSC with allocated activities and ensure that the files are well managed.
Support by sharing the documents with the CDZ team to enable them declare the files and process the shipment for customs clearance by preparing a customs entry.
Support and Complete export documents.
Support other team members by supervising operations and provide backup for absence/ peaks in operational activities
Quality check documentation before lodging with the shipping line.
Ensure that you process the MBL/HBL in accordance with the stipulated procedures
Monitor and follow up until shipment is delivered.
Send pre-alerts to all customers.
Bill and close the shipment in CWI upon shipment readiness.
Uploading of all shipping documents into the CW1 e-Doc system.
Update all your milestones and ensure they are done as per the stipulated target.
Ensure all your sick files are resolved and flies closed.
Follow up with customers for feedback and best practices.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Knowledge of the OFR/RFR/AFR product on Export and Import
Good Negotiation and communication skills
High result orientation
Customs regulation knowledge
Able to work timely with high accuracy
MS Office Tools knowledge
Must have a degree
EAFFPC Certificate will be advantageous
Preferred Cargo Wise experience
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
