Senior Customer Sales & Service AgentNew!

• Provide the highest standard of customer service and issue Emirates tickets and online bookings.
• Ensure all airline rules and regulations are applied and customer requests are fully met.
• Grow revenue by offering customers Emirates products and services, including Skywards membership.
• Support travel agents with bookings, special arrangements and fare quotations.
• Deputise for the Customer Sales and Service Team Leader in their absence and act as a role model.
• Act as first point of contact for complex bookings, difficult customer interactions and special services.
• Support the Team Leader on end-of-day sales closing and banking of monies received.
• Maintain ticket documentation, timetables, brochures and promotional material.

Qualifications & Experience:

• Educated to at least GCSE or A Level standard or equivalent.
• Experience in a contact centre or reservations office in the airline or travel industry.
• Right to live and work in Uganda.

Skills & Competencies:

• Knowledge of contact centre and airline or travel procedures.
• Knowledge of fares and ticketing, Skywards and reservations systems.
• Computer literacy including Microsoft Word, Excel and email.
• Excellent customer service and communication.