top of page

Related Jobs

AfriCareers Premium Program
List your job vacancies FREE of charge on AfriCareers and reach top talent across Uganda.
Ultimate Interview Pack with over 50 toughest interview questions
Related Jobs
Client Growth Sales Representative - Kasangati Job at Unifi Uganda
15 May 2026
Unifi Uganda
Sales Consultant- Equipment Job at CFAO Motors
30 May 2026
CFAO Motors
Brand Coordinator Job at CFAO Motors
30 May 2026
CFAO Motors
Sales Executive Job at Mirai General Insurance
31 May 2026
Mirai General Insurance
Client Growth Sales Representative - Mukono Job at Unifi Uganda
15 May 2026
Unifi Uganda

Job Summary

Job Title:
Senior CRM Manager - Lifecycle & Retention
Employer:
M-KOPA
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Marketing and Sales Jobs
Number of Positions:
Deadline:
Saturday, 2 May 2026

Related Jobs

Unifi Uganda

Client Growth Sales Representative - Kasangati Job at Unifi Uganda

15 May 2026
Client Growth Sales Representative - Kasangati Job at Unifi Uganda
CFAO Motors

Sales Consultant- Equipment Job at CFAO Motors

30 May 2026
Sales Consultant- Equipment Job at CFAO Motors
CFAO Motors

Brand Coordinator Job at CFAO Motors

30 May 2026
Brand Coordinator Job at CFAO Motors
Mirai General Insurance

Sales Executive Job at Mirai General Insurance

31 May 2026
Sales Executive Job at Mirai General Insurance
Unifi Uganda

Client Growth Sales Representative - Mukono Job at Unifi Uganda

15 May 2026
Client Growth Sales Representative - Mukono Job at Unifi Uganda

M-KOPA is a pioneering company that empowers households across East Africa by providing affordable access to solar energy, enabling people in off-grid areas to improve their lives through clean, reliable energy. The company has earned recognition for its innovative approach to financial inclusion, offering pay-as-you-go solutions that enable low-income customers to access solar power without upfront costs. M-KOPA has a dynamic work culture that fosters collaboration, diversity, and social impact, offering employees opportunities for growth and a mission-driven environment. The company has evolved since its inception, leveraging mobile technology to expand its reach and offer energy solutions that go beyond solar, including financing for other essential household products. With operations in multiple countries, M-KOPA has made significant strides in providing solar energy to over a million homes. Its core values of innovation, sustainability, and empowerment are central to its business model, which integrates technology and finance to enhance customer accessibility. M-KOPA also embraces corporate social responsibility, partnering with other organizations to improve the quality of life for underserved communities. For more information, visit their website at https://www.m-kopa.com.

Full-time

Deadline: 

2 May 2026

Senior CRM Manager - Lifecycle & Retention Job at M-KOPA

M-KOPA

Job Description

Join our expanding Product Growth team! We're actively recruiting another Senior CRM Manager from MVNO, super-app, mobile gaming, or high-frequency subscription backgrounds as we continue to scale our growing FinTech division at M-KOPA.

You'll build and scale the growth systems that drive retention, upsell, and customer lifetime value for millions across Africa.

Duties, Roles and Responsibilities

Key Duties and Responsibilities:
  • You'll own CRM strategy and execution end-to-end. Build automated customer journeys in CleverTap/Braze, run experiments on messaging and timing, analyse retention cohorts, and scale successful programmes across markets.
  • Partner with Product, Commercial, and Operations teams to turn customer behaviour into growth opportunities.
Your Core Responsibilities:
  • Build and scale multi-channel lifecycle programmes: Design onboarding, retention, churn prevention, and upsell journeys across SMS, WhatsApp, push, and in-app messaging
  • Design behavioural trigger-based upsell systems: Move customers from entry products (smartphones/e-bikes) to higher-value bundles (digital loans, insurance, device protection) based on payment behaviour and engagement signals
  • Run rigorous experiments: A/B test messaging, timing, incentives, and offers with clear hypotheses and statistical rigour – then turn wins into repeatable playbooks
  • Own retention economics: Track and optimise LTV, cohort retention, renewal rates, and upsell performance – translating insights into action
  • Scale what works across markets: Turn successful experiments into documented frameworks that enable teams to execute growth initiatives across 5 African markets

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Find application details and links on the AfriCareers Jobs Portal:

  1. Click the Apply button below

  2. New users: Select Create Profile and complete the Profile Creation Wizard

  3. Existing users: Log in and update your profile if needed

  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

  6. Submit your application via the jobs portal

  7. Track progress under "My Applications" tab

Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.

Senior CRM Manager - Lifecycle & Retention Job at M-KOPA

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

bottom of page