Sales & Operations Director, Electric Business

Description (Public)

The Sales and Operations Director owns the electric business commercial strategy and delivery across Kenya, Tanzania, Mozambique and Ghana, leading country teams, last-mile distribution, quality standards and the active project portfolio, with P&L accountability reporting to HQ.

Duties, Roles and Responsibilities

Co-create the electric business strategy and own its delivery in each market
Lead sales, quality and P&L delivery across Tanzania, Kenya, Mozambique, Ghana and new markets
Drive repayment efficiency above 90 percent of PAYGo sales in every market
Achieve average customer usage above 1.2 kWh and agent productivity above 30 sales per agent per month
Own SOPs, SLAs and field operating standards across all markets, ensuring adoption and audit
Own last-mile execution, stock positioning and aftersales performance
Own the active portfolio of electric projects end to end including prioritisation, sequencing, resourcing and stopping low-value work
Manage, develop and performance-manage direct reports and grow the structure
Close capability gaps in the markets carrying the business
Act as single point of contact between country teams and HQ sales, logistics, finance, risk, carbon, product and software functions
Hold delegated signing authority for field disbursements, cash advances, commissions and operational contracts
Represent BURN electric with regulators, partners and funders and ensure compliance with local laws, permits and licensing

Qualifications, Education and Competencies

Qualifications & Experience:

5 or more years of commercial leadership including direct line management of country-level leaders in more than one market
Experience running consumer distribution at scale in Africa, covering last-mile, agent networks and aftersales, ideally with a PAYGo or consumer-credit element
Demonstrated delivery against operating metrics such as repayment efficiency, collections and agent productivity across more than one market
Track record of running a portfolio of concurrent projects to completion

Skills & Competencies:

Comfortable holding people accountable to numbers across cultures and time zones
Strong commercial judgement and prioritisation
Excellent stakeholder engagement with partners, funders and regulators
Systems thinker able to write and enforce operating standards

How to Apply

About BURN

BURN is an equal-opportunity employer committed to creating positive, measurable change for people, forests, and the climate. As Africa's premier clean cooking enterprise and carbon project developer, BURN operates a vertically integrated business model encompassing design, manufacturing, distribution, and carbon credit issuance. With direct operations across multiple African countries and a diverse international workforce, the organization offers high-impact career opportunities dedicated to revolutionizing household energy access and environmental sustainability.