Sales and Service Center Associate - BusiaNew!

• Maintain a positive, empathetic and professional attitude towards customers at all times.
• Keep high level knowledge of all company products to answer customer questions.
• Acknowledge and resolve customer complaints within the agreed service levels.
• Respond promptly to customer enquiries across the various communication channels.
• Ensure service centre operational standards are followed, keeping the centre clean and tidy.
• Monitor and maintain required stock levels by conducting regular stock takes.
• Assist with sales and after-sales requests from customers and team members.
• Follow up on customer issues to resolution through the aftersales escalation process.
• Raise every after-sales issue as a ticket and keep records of customer interactions and complaints.
• Troubleshoot aftersales issues, resolve non-technical cases and escalate the rest to the aftersales product team.
• Ensure spare parts are available at the service centre and properly managed.
• Generate reports on service centre activities and stock levels.
• Achieve lead generation and sales targets, running demos and following up leads to close sales.

Qualifications & Experience:

• Diploma or degree in Business Administration, sales and marketing option.
• At least two years of proven experience in sales or customer service.
• Proven track record of successfully meeting sales targets.

Skills & Competencies:

• Outstanding interpersonal skills and high emotional intelligence.
• Planning, time management and inventory management ability.
• Ability to handle customer complaints and work under pressure.
• Proactive decision making and independent thinking.
• Passion for customer service and renewable energy products.