Sales and Marketing Manager (Hotel) job at Q-Sourcing | Apply Now

KEY ROLES AND RESPONSIBILITIES

• Manages the property's reactive and proactive sales efforts.

• Determines and develops marketing communication activities

• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

• Implement innovative marketing ideas and develops deployment strategies to continue to grow market share.

• Serves as the sales contact for customers; serves as the customer advocate.

• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.

• Executes and supports Customer Service Standards and hotel’s Brand Standards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the company.

• Interfaces with regional marketing communications for regional and national promotions pull through.

• Develops strong partnerships with local organizations to further increase brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

• Identifies, trains and mentor sales team

• Provides day to day leadership to sales associates to achieve hotel’s sales objectives with overall responsibility for achieving booking goals and property revenues.

• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.

• Performs other duties, as assigned, to meet business needs.