Rwanda Senior Networks Technician

Description (Public)

The Networks Technician will maintain high-availability LAN/WAN and telephony systems for One Acre Fund's Rwanda program, driving network redundancy and uptime, resolving Tier 2 technical escalations and ensuring reliable connectivity to empower field operations across regional sites. The role partners with Country ITO teams on upgrades and security policies and mentors local technical staff. Applications are reviewed on a rolling basis until a hire is made.

Duties, Roles and Responsibilities

Maintain high-availability LAN/WAN and VoIP/telephony infrastructure, driving network redundancy and continuous performance optimization across regional field sites
Resolve complex Tier 2 technical escalations, perform root-cause analyses on network outages and execute scheduled zero-downtime maintenance
Partner with Country ITO teams to coordinate system upgrades, enforce security policies and implement standardized network architecture across multi-site field operations
Monitor system health metrics to maintain zero-downtime standards while supporting and mentoring local technical staff across country teams

Qualifications, Education and Competencies

Qualifications & Experience:

Bachelor's degree or Diploma in Network Engineering, Computer Science, Information Technology or a related field
At least 2 to 3 years of experience maintaining high-availability enterprise LAN/WAN and VoIP/telephony systems
Demonstrated expertise in network redundancy, uptime optimization and zero-downtime maintenance
Proven track record in Tier 2 escalation management, incident response and root-cause analysis
Working towards or holding relevant network certifications (e.g. CCNA or CompTIA Network+) is preferred
This role is only open to citizens or permanent residents of Rwanda

Skills & Competencies:

Strong cross-functional coordination and communication skills to execute system upgrades across regional field offices without direct managerial authority
Fluency in English and Kinyarwanda
Health insurance and paid time off provided

How to Apply

About One Acre Fund Rwanda

One Acre Fund is a non-profit social enterprise that partners with millions of smallholder farmers across Africa to help them grow their way out of hunger and build lasting pathways to prosperity. By providing a 'market bundle' of financing, quality farm inputs, training, and post-harvest support, we empower farmers to increase their productivity and build resilient communities. We are committed to a 'Farmers First' approach, operating with the efficiency of a business to deliver measurable impact at the last mile.