Relationship Officers (20 Positions)

• Develop and maintain strong relationships with existing and potential customers
• Engage customers to understand their financial needs and recommend appropriate products and services
• Provide timely, professional, and customer-focused support
• Follow up with customers to ensure satisfaction and continued engagement
• Maintain accurate customer records and update customer information as required
• Identify and acquire new customers through field visits, referrals, networking, and other business development activities
• Promote and sell Letshego Uganda products and services to meet assigned targets
• Generate leads and convert prospects into active customers
• Participate in marketing campaigns, customer outreach activities, and promotional initiatives
• Prepare and submit regular sales and performance reports
• Respond to customer inquiries and guide customers through application processes
• Resolve customer concerns professionally and escalate complex issues when necessary
• Conduct market visits to identify customer needs and business opportunities
• Gather customer feedback and provide insights to improve products and services
• Maintain daily activity reports and provide updates to supervisors

Qualifications & Experience:

• A Diploma or Degree in Business Administration, Marketing, Sales, Finance, or a related field from a recognized institution
• Experience in sales, customer service, relationship management, or a related field will be an added advantage
• Must have COP (Certificate of Proficiency) qualification
• At least 2 years of working experience in a financial institution

Skills & Competencies:

• Strong customer service and interpersonal skills
• Excellent communication skills (verbal and written)
• Strong sales and negotiation skills
• Self-motivation and ability to work independently
• Target-oriented and results-driven approach
• Good networking and problem-solving abilities
• High levels of integrity, professionalism, and confidentiality
• Willingness to engage customers through field-based activities