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Recovery Agents job at ENCOT Microfinance Ltd | Apply Now
Kigumba, Uganda
ENCOT Microfinance Limited is a social enterprise committed to transforming lives by providing inclusive financial services to low-income individuals and micro-entrepreneurs in Uganda, with the mission of fostering sustainable economic development and empowerment in underserved communities. Recognized for its deep-rooted presence in rural areas and its ethical approach to lending, ENCOT has earned a solid reputation for reliability, transparency, and positive social impact. The organization nurtures a dynamic and purpose-driven work culture that values professionalism, innovation, and teamwork, offering its staff opportunities for career development, training, and community engagement in a supportive and mission-oriented environment.
Since its inception in 2006 in Masindi, ENCOT has steadily grown into a reputable microfinance institution with multiple branches across Uganda, serving thousands of clients through tailored financial products such as micro-loans, savings, and business development services. Its innovative business model emphasizes client-centric solutions, technology adoption, and sustainable practices, enabling it to remain competitive and impactful in the evolving financial services landscape.
With a vision to reach every underserved community in Uganda, ENCOT continues to expand its outreach and operations while upholding core values of integrity, accountability, respect, excellence, and innovation. Through various CSR initiatives, the institution actively supports education, health, and environmental programs, reinforcing its commitment to holistic community development. More information can be found at www.encot.org.
Are you looking for bank jobs in Uganda 2024 today? then you might be interested in Recovery Agents job at ENCOT Microfinance Ltd
Full Time
Deadline:
12 Oct 2024
Recovery Agents job at ENCOT Microfinance Ltd for Kigumba, Nakasongola and Kagadi
ENCOT Microfinance Ltd
Job Description
This position is responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. The Recovery agent acts as a liaison between creditors and customers and manages overdue accounts. This position reports to the Recovery and Collections Manager. Payments will be on commission basis.
Duties, Roles and Responsibilities
To recover outstanding debt from our customers.
To review accounts that are behind on their payments to determine appropriate action.
To contact customers, collect overdue payments and answer customer queries.
To discuss options available to customers who are facing pending court action in order to come to mutually acceptable arrangements which prevent further litigation action.
To liaise with sales and operation teams to resolve customer queries/complaints.
To call customers using telephone and utilize computer systems to handle skip tracing.
To create a list of people who have not made payments and organize a list according to severity of delinquency.
To listen to customers’ narrations and determine if debt can be collected, set up repayment plans and new terms of sale, offer advice or refer clients to the Recovery Manager and Record new commitment to repay debt.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
APPLICATION PROCEDURE
Qualified and interested candidates should submit their applications in PDF format (Cover Letter, CV and
Copies of relevant academic documents) by email to hr@encot.org or hand deliver to any of branch. All
applications should be addressed as below:
The Human Resource Officer
ENCOT Microfinance Ltd
Plot 88 Port Road, Masindi
P.O. BOX 389, Masindi
Any documents submitted to ENCOT for application purposes shall not be recalled.
Location: Kigumba, Nakasongola and Kagadi.
NOTE: All applicants MUST be residents of the Branches they intend to apply to.
Please note that only shortlisted candidates will be contacted.
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