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Recovery Agents job at ENCOT Microfinance Ltd | Apply Now
Are you looking for bank jobs in Uganda 2024 today? then you might be interested in Recovery Agents job at ENCOT Microfinance Ltd
Kigumba, Uganda
Full Time
About the Organisation
Founded in 2006, ENCOT is a microfinance institution that provides financial services for low-income people in Uganda so that they can create their own jobs, increase household incomes and improve their livelihoods.
Serving over 20,000 clients in 12 districts of the Mid-Western and Central region(s) of Uganda, ENCOT Microfinance Limited (ENCOT) is a social impact, fast-growing, and innovative MFI operating a network of 10 Branches in Hoima, Masindi, Kigumba, Kagadi, Nakasongola, Kawempe, Luweero, Bweyale, Katikara and Karuguuza. ENCOT’s mission is to provide inclusive financial services to micro and small enterprise communities in Uganda.
ENCOT is seeking to recruit dynamic, self-motivated, and result-oriented professionals to urgently fill the
following positions;
Job Title
Recovery Agents job at ENCOT Microfinance Ltd for Kigumba, Nakasongola and Kagadi
ENCOT Microfinance Ltd
Job Description
This position is responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. The Recovery agent acts as a liaison between creditors and customers and manages overdue accounts. This position reports to the Recovery and Collections Manager. Payments will be on commission basis.
Duties and Responsibilities
To recover outstanding debt from our customers.
To review accounts that are behind on their payments to determine appropriate action.
To contact customers, collect overdue payments and answer customer queries.
To discuss options available to customers who are facing pending court action in order to come to mutually acceptable arrangements which prevent further litigation action.
To liaise with sales and operation teams to resolve customer queries/complaints.
To call customers using telephone and utilize computer systems to handle skip tracing.
To create a list of people who have not made payments and organize a list according to severity of delinquency.
To listen to customers’ narrations and determine if debt can be collected, set up repayment plans and new terms of sale, offer advice or refer clients to the Recovery Manager and Record new commitment to repay debt.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
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RESIDENTIAL
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COMMERCIAL
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INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Core capabilities:
High level of honesty, integrity and accountability.
Ability to achieve results with little supervision.
Communicating effectively (Written, Verbal and Gesture) in English, Runyoro and basic
Kiswahili.
Good attention to details.
Ability to work in teams and build collaborative relationships.
Ability to work and live with rural communities especially the poor and illiterate.
Willingness and ability to perform other duties as may be required from time to time.
Education and Experience
Certificate in Social Work, Education, Business Administration or any other related field.
Hands on experience in debt collection or credit operations is an added advantage.
How to Apply
APPLICATION PROCEDURE
Qualified and interested candidates should submit their applications in PDF format (Cover Letter, CV and
Copies of relevant academic documents) by email to hr@encot.org or hand deliver to any of branch. All
applications should be addressed as below:
The Human Resource Officer
ENCOT Microfinance Ltd
Plot 88 Port Road, Masindi
P.O. BOX 389, Masindi
Any documents submitted to ENCOT for application purposes shall not be recalled.
Location: Kigumba, Nakasongola and Kagadi.
NOTE: All applicants MUST be residents of the Branches they intend to apply to.
Please note that only shortlisted candidates will be contacted.
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