ReceptionistExpiring Today!

Description (Public)

PrideInn Hotels, Resorts & Camps is hiring a Receptionist in Mombasa to be the first point of contact for guests, managing check-ins, reservations, payments and guest requests.

Duties, Roles and Responsibilities

Greet and welcome guests in a courteous and professional manner
Handle check-ins and check-outs efficiently
Respond to guest inquiries, requests and complaints in a timely manner
Maintain accurate guest records and reservations
Process payments and issue receipts
Coordinate with housekeeping and other departments to ensure guest satisfaction
Adhere to company policies and standard operating procedures

Qualifications, Education and Competencies

Qualifications & Experience:

Diploma or Certificate in Hospitality Management, Front Office Operations or a related field
Proven experience as a receptionist or in a customer service role, preferably in hospitality
Excellent communication and interpersonal skills
Proficiency in Microsoft Office and hotel management systems, with Opera an added advantage
Customer service orientation, attention to detail and problem-solving skills
Team player with a proactive approach and a high level of integrity and professionalism