Principal Conduct Supervision OfficerNew!

• Qualification BA/BSc/HND , Professional Certificate.
• Analysing market conduct data from the regulated entities.
• Reviewing policy wordings of new and repackaged insurance products to ensure policy holders and beneficiaries are protected;.
• Reviewing of consumer complaints to identify gaps and recommend corrective actions;.
• Implementing strategies for effective risk assessment of regulated entities with respect to market conduct;.
• Collecting and analyse data from regulated entities;.
• Carrying out offsite risk assessment and onsite inspections on market conduct.
• Analysing data on insurance products, distribution channels used and mechanisms in place for evaluating customers understanding of the products.
• Analysing data on insurance products filed for approval.
• Collecting data on new, or revised laws, regulations, policies, and procedures for consumer protection for determining impact to consumers of insurance services.
• Analysing insurance products for conformity to the standardized contracts of insurance;.
• Conducting regulatory impact and gap analysis with respect to market conduct issues;.
• Implementing a complaint handling infrastructure and mechanisms that provide consumers with expeditious, fair, transparent and effective dispute resolution;.
• Undertaking capacity building of the regulated entities for enhanced service delivery;.
• Identifying and recommending legislative changes aimed at protecting the consumers;.
• Conducting insurance awareness needs assessment.

Qualifications & Experience:

• Six (6) years’ cumulative experience, three (3) of which must have been at the grade of Senior Conduct Supervision Officer or in comparable and relevant position.
• Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
• Professional qualification in any of the following: ACII, AIIK, LOMA or equivalent from a recognized institution.
• Membership to a relevant professional body and in good standing.
• Certificate in management course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

Skills & Competencies:

• Communication skills.
• Interpersonal skills.
• Analytical skills.
• Report writing skills.
• Presentation skills.
• Mentoring, coaching and leadership skills.
• Conflict management.