Portfolio Recovery ExecutiveNew!

Description (Public)

The role sits within OYA Microcredit's Kenyan operations in Nairobi, supporting the company's lending to micro and small businesses.

Duties, Roles and Responsibilities

Contact delinquent borrowers via call, physical visits, and official correspondence to establish payment resolution.
Negotiate practical, legally compliant, and structured repayment solutions for non-performing accounts.
Maintain comprehensive loan recovery logs and update recovery CRM records regularly.
Coordinate with external legal partners, asset repossession agents, and field monitoring teams where necessary.
Analyze non-performing loan trends and advise management on recovery strategy improvements.

Qualifications, Education and Competencies

Qualifications & Experience:

Diploma or Degree in Business, Finance, Credit Management, or related field.
2 to 4 years of proven hands-on debt recovery/collections experience in microfinance or consumer lending.

Skills & Competencies:

High emotional intelligence, persuasive communication, and firmness in client negotiations.
Familiarity with Kenyan debt collection laws and consumer protection guidelines.

How to Apply

About OYA Microcredit

OYA Microcredit is a leading fintech lender dedicated to empowering micro and small businesses across Africa. By providing accessible working capital and asset financing, we help entrepreneurs overcome financial barriers and scale their operations. Our mission is to support the growth of small businesses through fast, convenient, and flexible credit solutions that do not require traditional collateral.