Parts & Services Manager

• Ensure the achievement of revenue, margin, and profitability targets.
• Prepare, monitor, and analyze budgets, dashboards, and key performance indicators (KPIs).
• Provide regular reports to General Management on departmental performance and results.
• Oversee commercial, marketing, logistics, and administrative activities related to spare parts.
• Supervise sales prospecting, customer visits, customer retention initiatives, and marketing activities.
• Ensure optimal management of inventory, procurement, orders, and delivery lead times.
• Maintain spare parts availability, control acquisition costs, and optimize inventory turnover.
• Coordinate activities between the sales teams, warehouse, and administrative functions.
• Develop sales of genuine CATERPILLAR parts and ensure the accurate identification of parts compatible with customers’ equipment.
• Implement a quality service policy aimed at improving customer satisfaction and retention.

Qualifications & Experience:

• Tractafric Equipment has been an exclusive distributor of Caterpillar equipment for over 85 years, operating in 10 African countries: Burundi, Cameroon, the Republic of the Congo, Gabon, Equatorial Guinea, Morocco, the Central African Republic, the Democratic Republic of Congo, Rwanda, and Chad.
• In-depth proficiency in IRIUM software, substantial experience in managing CATERPILLAR spare parts, and sound technical knowledge of CATERPILLAR equipment are essential requirements for this position.
• Contribute to the development of technical training activities and the continuous improvement of the skills of both employees and customers.
• 5. IRIUM Software Proficiency and CATERPILLAR Expertise
• Master the relevant IRIUM functionalities related to inventory, purchasing, sales, procurement, repair orders, invoicing, and performance monitoring.
• Possess strong knowledge of CATERPILLAR spare parts references, applications, availability, and procurement processes.
• Demonstrate solid technical knowledge of CATERPILLAR equipment, including major components and mechanical, hydraulic, electrical, and electronic systems.
• Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...
• | Entry level (1 to 3 years of experience)
• | Senior (5+ years of experience)