Operations AssociateNew!

Description (Public)

The Operations Associate supports the day-to-day running of SafeBoda operations in Uganda, working with riders, customers and internal teams to keep transport and delivery services safe, affordable and reliable. The role is onsite with an immediate start.

Duties, Roles and Responsibilities

Support daily operations of the SafeBoda transport and delivery platform
Recruit, onboard and support riders and drivers
Monitor rider performance and productivity and follow up on service issues
Resolve customer and rider complaints in a timely and professional manner
Work with the operations team on campaigns and demand generation activities
Track operational data and prepare regular performance reports
Ensure compliance with safety and operational standards

Qualifications, Education and Competencies

Qualifications and Experience

Bachelor degree or Diploma in Business, Operations, Logistics or a related field
Experience in operations, logistics, customer service or a similar role is an advantage

Skills and Competencies

Strong communication and interpersonal skills
Data handling and reporting using spreadsheets
Problem solving and attention to detail
Ability to work under pressure in a fast-paced environment
Teamwork and ownership mindset

How to Apply

About SafeBoda

SafeBoda is a Ugandan-based startup that aims to make motorcycle taxis (bodas) and cars more safe, affordable, and convenient across Sub-Saharan Africa, with a goal to change the perception of public transportation as unsafe and disorganized by providing a safe and reliable service that is accessible to all.