Manager – Warehouse Operations & Logistics

Team Leadership & Development

• Train and mentor warehouse staff to improve performance and foster a culture of creativity, teamwork, and agility.

• Foster continuous learning and awareness of logistics trends and supply chain operations

Operational Oversight

• Direct and monitor daily warehouse and logistics activities to ensure timely clearance, receipt, and issuance of cargo in line with purchase order specifications and quantities.

• Ensure safety and security of all goods stored in MTN Uganda warehouses.

• Strategically plan and manage logistics and warehouse operations creating an unmatched customer experience.

• Direct, optimize and coordinate full order cycle.

• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.

• Conduct periodic physical stock counts and reconcile with system records

• Identify and co-ordinate disposal of obsolete equipment in liaison with technical and asset teams.

• Maintain metrics and analyze data to assess performance and implement improvements.

• Working proactively with various departments to realize efficiencies and manage expectations.

• Enforce adherence to ISO 9001:2015 standards through documented procedures, audits, and corrective actions.

Policy & Compliance

• Develop , implement & ensure compliance to all applicable organization policies not limited to the Supply Chain Policy & Procedures.

Logistics Planning & Coordination

• Negotiate cost-effective logistics solutions across road, air and sea transport.

• Handle insurance for transit goods and manage claims for damaged items.

Documentation & Reporting

• Prepare monthly and quarterly logistics and warehouse performance reports

• Ensure up to date documentation of all logistics & daily warehouse operations.

Stakeholder Engagement

• Maintain credible business relations with internal departments, customers, key regulatory bodies and clearing agents to support in operations management.

• Coordinate with customs and forwarding agents to ensure compliance with import/export procedures

System & Process Improvement

• Lead digitization efforts and implementation of warehouse management systems to enhance operational efficiency

• Resolve ERP system-related issues to ensure smooth operations.

KPIS

• Technology proficiency with ERP systems, warehouse equipment and automation initiatives.

• Minimal to Zero stock discrepancies -<1%

• Efficient inventory levels; Maintaining optimal inventory levels according to annual targets

• Customer centric & Agile

• Efficient customs & tax regulatory management.

• BSc in Logistics, Procurement and Supply chain management or relevant field

• Proven work experience in a similar role is required.

• Good understanding of supply chain procedures.

• Working knowledge of warehouse management software and computer proficiency

• Membership certification with CILT or CIPS is mandatory. MBA or MSc is of added advantage.

Work Experience

• A minimum of 5- 7 years’ experience in a similar role of a large organization .

• Operation of Warehouse management systems during day-to-day transactions.

• Efficient inventory and logistics management

• Quick turn around time while serving internal and external stake holders.

• Skills / physical competencies:

• Must be able to communicate fluent in English (speak, read, write)

• Possess defensive driving skills.

• Interpersonal skills.

• Accuracy.