Manager - PaymentsExpiring Soon!

Description (Public)

MTN Mobile Money Uganda Limited is hiring a Manager - Payments to handle technical definition, solution design, integration readiness and lifecycle management of MTN MoMo consumer-to-business payment propositions.

Duties, Roles and Responsibilities

Lead product discovery and translate customer, partner and operational needs into functional requirements, user stories, process flows, business rules and acceptance criteria
Guide solution design covering APIs, authentication, callbacks, webhooks, error handling, reconciliation, settlement, reporting and monitoring
Maintain a prioritised roadmap across bill payments, merchant payments, service payments, institutional collections, online payments, app and web checkout
Prepare product papers, requirements documents, solution options, business cases and investment motivations
Define proposition activation plans covering customer journeys, channel readiness, partner enablement and user education
Coordinate usage-building interventions informed by segment needs, transaction funnels and customer behaviour
Own performance dashboards covering activation, conversion, repeat usage, volumes, success rates, availability, latency and reconciliation exceptions
Analyse payment journeys and failure points from initiation through confirmation, settlement and reconciliation
Ensure product designs, integrations and customer journeys pass through applicable governance processes
Work with Legal, Risk, Compliance, Information Security, Finance and Revenue Assurance to embed technical and operational controls

Qualifications, Education and Competencies

Qualifications & Experience:

Bachelor's degree in Computer Science, Information Systems, Software Engineering, Engineering, Finance, Business, Economics or another relevant discipline
Relevant certification in product management, agile delivery, project management, APIs, cloud, cybersecurity or card and payment systems is an advantage
At least 5 to 7 years of relevant experience in payments, fintech, banking, telecommunications, digital platforms or technology-enabled financial services
Demonstrated experience taking digital payment products from discovery and requirements through integration, testing and production launch
Practical exposure to APIs, system integrations, payment gateways, merchant or biller collections, cards, wallets and QR payments
Experience using transaction, service and funnel data to diagnose performance and prioritise improvements

Skills & Competencies:

Payments architecture and digital payment solution design
API and systems integration fluency
Functional requirements, user stories and acceptance criteria
Product discovery, roadmap and lifecycle management
UAT, release readiness and production stabilisation
Payment operations, settlement and reconciliation
Agile delivery, dependency and project management
Risk, compliance, security and governance management
Stakeholder and technology-partner management

How to Apply

About MTN Uganda

MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion. With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population. MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.