Manager Loan Collections

Description (Public)

To manage the bank’s portfolio, both nonperforming and written-off, recommend and implement remedial action for purposes of minimizing the bank’s loss by collecting all monies owed to the bank as guided by the bank’s recovery policy in line with the existing laws.

Duties, Roles and Responsibilities

Plan, coordinate and lead the recovery of delinquent loans in line with the debt recovery policies and procedures.
Manage the non-performing institutional portfolio to ensure that loss to BRAC is minimized, controlled or avoided.
Manage the performance of staff in the collections unit by setting staff performance targets and ensuring a workable system.
Review and profile the delinquent portfolio thoroughly to ascertain the causes of default and recommend remedial action.
Manage staff performance by issuing performance targets, monitoring and evaluating achievement.
Assign recovery accounts to external debt collectors and lawyers upon approval by the departmental head.
Initiate legal proceedings for non-performing accounts in coordination with Regional Managers and Legal department.
Liaise with Management at branches to coordinate recovery of written-offs and non-performing loans.
Prepare regular reports with recommendations on accounts identified for close monitoring.
Train and guide staff in the best practices in the recovery of delinquent loans.
Negotiate with debtors and ensure that they repay the bad debts at the lowest cost to the Bank.
Oversee credit related cases against the Bank including external lawyers involved in litigation.
Managing contracts between the bank and other persons/institutions providing debt collection services.
Supervise sale of pledged assets and ensure that all amounts in default are paid plus costs.