Manager, Home & Digital Health Services

• Provide overall leadership for Home Health and Digital Health Services, ensuring efficient day-to-day operations, effective patient access and service quality
• Develop and execute growth strategies to increase patient volumes, referrals, utilisation and revenue, identifying new markets and patient segments
• Build and manage relationships with physicians, corporates, employers, insurers, institutions and technology providers
• Operationalise new technologies and technology-enabled models of care, coordinating pilots, adoption and scale-up
• Identify unmet patient and market needs and lead business-case evaluation, piloting, launch and scaling of new home-based and digital services
• Establish and maintain quality and risk controls in line with organisational standards and regulatory requirements
• Develop and manage budgets, revenue and volume targets, pricing, commercial models, costs, productivity and returns
• Design and continuously improve patient-centred journeys across home, digital and related healthcare services
• Develop and monitor service dashboards and KPIs covering growth, revenue, utilisation, digital adoption, productivity, experience and quality
• Build high-performing teams and foster collaboration across clinical, operational, commercial, digital, IT, quality, risk and finance functions

Qualifications & Experience:

• Bachelor's degree in Healthcare Management, Business Administration, Health Sciences, Nursing, Pharmacy, Engineering, Operations or Technology Management
• A postgraduate qualification such as MBA, MHA or MPH is an advantage
• 7 to 10 years of relevant professional experience, preferably within healthcare
• At least 3 to 5 years in a managerial, service-line, operations, business development, digital health or transformation role
• Demonstrated experience in business development, service growth, partnership development or commercial management
• Proven experience developing business cases and launching, implementing or scaling new services or technologies

Skills & Competencies:

• Strong commercial and business acumen with budget and P&L ownership
• Excellent stakeholder engagement and partnership-building skills
• Leadership and team development capability
• Analytical and data-driven approach to service performance
• Knowledge of digital health technologies and care models