Manager, Investigations and Fraud

Conducting Investigations – 20%

• Conduct end-to-end investigations in line with prescribed investigative and operating methodologies, including proper planning for high-level cases.
• Collect, secure, analyse, and interpret all relevant evidence to form sound conclusions and recommendations.
• Interview witnesses, suspects, and victims professionally and obtain written statements where required.
• Compile investigation reports in accordance with approved methodologies, clearly outlining findings and conclusions.
• Ensure investigations have accurate, value-adding conclusions aligned to the type of case conducted.
• Make appropriate recommendations addressing system, people, and process failures and internal or external threats.
• Advise mandated officials on loss provisions, refunds, repudiations, recoveries, and write-offs.
• Support line management and HR with investigation findings and documentation for disciplinary processes.
• Conclude investigations within prescribed timelines and submit reports within agreed SLAs.
• Represent the bank in court matters, support police investigations, act as a prosecution witness, and liaise with bank lawyers.
• Gather timely intelligence to prevent and deter fraud incidents.
• Follow up on ongoing investigations, police cases, court matters, and other security-related issues affecting the bank.
• Maintain 100% completeness of monthly trackers, statistics, and case updates with no overdue items.
• Attend Uganda Bankers Association forums and build networks with law enforcement agencies.

Case Management – 20%

• Maintain investigation case files and a central investigations database to required standards.
• Attend investigation progress meetings with teams and management.
• Develop skills through continuous training and work experience.
• Prepare weekly, monthly, and ad-hoc management information reports.
• Ensure accuracy and credibility of forensic investigations and recoveries data.
• Prepare and submit whistle-blowing reports to relevant stakeholders.
• Conduct fraud awareness, training, and sensitization sessions for staff and customers.

Fraud Risk Management – 20%

• Comply with enterprise risk frameworks, regulatory requirements, and industry best practices.
• Perform continuous process assessments and close control gaps identified through RCSA and reviews.
• Monitor transactions for fraud indicators and analyse internal and industry fraud trends.
• Conduct daily system monitoring and provide timely escalations and periodic risk reports.
• Prepare management and Board reports within SLAs and with minimal rework.
• Risk Identification and Awareness – 15%
• Escalate identified and emerging risks to line management promptly.
• Identify high-risk business units and participate in awareness initiatives.
• Conduct independent risk assessments for targeted monitoring.

Stakeholder Management – 15%

• Build and maintain effective internal and external stakeholder relationships.
• Engage industry counterparts to share intelligence on fraud trends and fraudsters.
• Attend scheduled DRMC framework meetings with the business.

Operational Requirements – 10%

• Advise management on systems, tools, or equipment required to enhance performance.
• Enforce access controls, clean desk policy, and information security standards.
• Support anti-fraud campaigns and adhere to policies, ethics, and governance standards.

• A University degree standard of education, minimum upper 2nd class honors
• A person with the following disciplines: Finance/Accounting, Economics, Actuarial Science, Criminal justice, Business Management or Management information system, Law etc
• Professional certifications: Certified Fraud Examiner(CFE), Certified forensic investigator Professional (CFIP) etc.

Professional:

• Must have attended fraud investigations courses or related training. A person with the following will have an added advantage: –
• Proven experience on fraud investigations, especially on bank frauds.
• Having at least Five years working experience in a similar position in a Bank or Financial Institution.
• Computer literacy and/or experience in cybercrime/forensic investigations
• A creative approach to solving problems, attention to detail, well-organized and has a methodical approach to work
• A demonstrated analytical and problem-solving skills and the ability to recognize non-obvious systems activity patterns
• Excellent communication (oral & writing) and presentation skills
• Ability to work under pressure, remain objective and to meet deadlines