Lounge ManagerNew!

• Oversee daily lounge operations, service flow and floor standards during all shifts.
• Lead, roster and train lounge staff and monitor their performance and grooming.
• Manage stock, requisitions and costs for beverages and lounge supplies against budget.
• Handle guest complaints, VIP guests and special requests promptly and professionally.
• Drive promotions, upselling and events that grow lounge revenue.
• Enforce hygiene, licensing and safety standards and maintain shift reports.

Qualifications & Experience:

• Diploma or degree in hospitality management, food and beverage or a related field.
• Solid experience in a reputable hotel, including supervision of a lounge, bar or restaurant.
• Knowledge of beverage service standards, stock control and cost management.
• Proficiency in point of sale systems and Microsoft Office.

Skills & Competencies:

• Strong leadership and team supervision.
• Guest care and complaint resolution.
• Revenue and cost awareness.
• Calm decision making during busy service.