The Lead Analyst - Data Operations acts as the operational engine that keeps the Data Desk running at pace and to standard, serving as both a technical authority and a people manager. The mandate has three pillars: keep the queue healthy, automate the repeatable tasks, and ensure that nothing inaccurate leaves the team. Reports to the Head of Data Operations.
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Lead Analyst - Data OperationsExpiring Soon!
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Sun King
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Description (Public)
Duties, Roles and Responsibilities
- Own the incoming request queue and serve as the first point of triage for all L1/L2 tickets raised to the Data Desk
- Accurately categorize every request across the four tracks (Logic, Exports, Ops, and Finance) and route to the appropriate pod lead or analyst without delay
- Monitor SLA performance across the queue in real time; proactively surface blockers to the Head of Data Ops before SLAs are breached
- Maintain and continuously refine the triage playbook, updating categorization rules as request patterns evolve
- Systematically identify repeat requests and flag them for automation; scope, design and ship self-service dashboards and automated data pipelines with Pod Leads
- Coordinate with the Analytics Engineering pod to ensure automated outputs conform to Sun King data quality and governance standards
- Perform 100% of code reviews for entry-level analysts before any output is delivered to a business stakeholder
- Review SQL, LookML, and dashboard logic for correctness, performance, and alignment with the Sun King Data Standard
- Run daily stand-ups for the Data Desk team and conduct regular 1-on-1s with direct reports
- Onboard new Freshers into the Data Desk's processes, tooling, and quality standards as part of the Data Academy rotation curriculum
- Represent the Data Desk in cross-functional ceremonies (sprint reviews, stakeholder check-ins) when the Head of Data Ops is unavailable
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's or Master's degree in a technical field such as Computer Science, Data Science, Statistics, or a related discipline
- 4-9 years of experience in a data, analytics, or data operations function, with at least 1-2 years in a role with direct responsibility for reviewing, mentoring, or managing junior data analysts
- A track record of translating recurring manual work into automated or self-service solutions
Skills & Competencies:
- Strong hands-on SQL skills
- Working knowledge of LookML or equivalent BI layer logic (Looker, Tableau, Power BI, Metabase)
- Familiarity with AWS-based data environments
- Pride in operational precision and satisfaction in growing junior talent
How to Apply
About Sun King
Sun King is a renewable energy technology company that designs, manufactures, distributes, installs, and finances solar energy solutions for households and businesses that lack reliable access to electricity — especially those living off the electrical grid. Its products include solar lanterns, solar home systems, energy storage products, and solar-powered appliances, and they are often sold with pay-as-you-go (PAYG) financing to make clean energy affordable.
Founded in 2009, Sun King has grown into one of the world’s most impactful off-grid solar companies, serving tens of millions of users in over 40+ countries across Africa, Asia, Latin America, and beyond.
LinkedIn
Sun King is the rebranded global identity of what began as Greenlight Planet — a business created to expand access to clean, safe, and affordable energy to underserved populations.
Mission
To design and deliver affordable, reliable solar energy solutions that transform the lives of off-grid and under-electrified households and businesses around the world.
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