CDL Human Resource is hiring a Key Account Manager to develop and maintain excellent relationships with new and existing corporate customers, raise retention and grow revenue from the assigned accounts.
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Key Account ManagerNew!
Employer / Company
CDL Human Resource
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Description (Public)
Duties, Roles and Responsibilities
- Proactively engage clients, checking account health, usage patterns and complaints.
- Monitor customer usage and propose plans that grow revenue.
- Identify new sales opportunities within existing accounts through up-selling and cross-selling.
- Forecast and track key account metrics and report on account performance.
- Establish budgets with the client and the company for profitable, sustainable business.
- Reduce and prevent customer churn through early identification of at-risk accounts.
- Ensure effective management of customer requests and high quality service metrics.
- Turn dissatisfied customers into satisfied ones through structured follow-up.
Qualifications, Education and Competencies
Qualifications & Experience:
- Bachelor's degree in business, sales, marketing or a related field.
- 3-5 years of experience managing corporate accounts or relationship management.
Skills & Competencies:
- Relationship management and customer engagement.
- Solid knowledge of the competitor landscape.
- Forecasting and account metrics tracking.
- Negotiation and problem solving.
How to Apply
About CDL Human Resource
CDL Human Resource is an organization based in Uganda.
Mission
To empower organizations and workforces in Africa to thrive through innovative human capital solutions.
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