IT Support Technician

Description (Public)

IT Support Technician | Job in Rwanda Nexbridge Services LTD is a Rwanda-based business process outsourcing (BPO) company serving clients worldwide. We combine a well-trained customer service team with advanced communication technology to help businesses manage customer service, telemarketing, data processing, and day-to-day operational support — f

Duties, Roles and Responsibilities

Provide practical end-user IT support for computers, software, connectivity, user access, IT assets and common office technology.
Support approved user account setup, access changes and joiner/mover/leaver requests.
Maintain accurate IT asset records, assignments, returns, repairs and configuration information.
Maintain support/ticket records including reported issues, actions taken, solutions and outstanding items.
Support employees with email, Google Workspace, Microsoft Office, shared folders and common office applications.

Qualifications, Education and Competencies

Qualifications & Experience:

QUALIFICATIONS & EXPERIENCE
Diploma or Bachelor’s degree, recognized technical training, or equivalent demonstrated capability in Information Technology, Computer Science, Computer Support or a related field.
Minimum 2 years of relevant experience in IT support, desktop support, helpdesk, technical support or a related role.
Google Drive, shared-file management and strong general computer skills
Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...
Entry level (1 to 3 years of experience)
| Entry level (1 to 3 years of experience)
| Senior (5+ years of experience)
| Entry level (1 to 3 years of experience)