IT Support Officer

Technical Support.

• Respond to and resolve IT-related incidents and service requests in a timely manner.
• Provide first-line support for hardware, software, and networking issues.
• Troubleshoot and diagnose problems with computers, printers, phones, and other IT equipment.

System Maintenance.

• Ensure routine maintenance and updates of IT hardware and software.
• Monitor and maintain computer systems, networks, and servers.
• Assist in system upgrades, installations, and migrations as needed.

User Support and Training.

• Provide training and support to end-users on IT systems and software applications.
• Develop and maintain user guides, FAQs, and training materials.

Documentation and Reporting.

• Maintain accurate records of IT issues, resolutions, and system configurations.
• Document recurring issues to identify trends and recommend improvements.
• Prepare and submit regular reports on IT support activities and system performance.

Asset and Inventory Management.

• Maintain an up-to-date inventory of IT equipment and software licenses.
• Assist in procurement and deployment of IT assets.

Network and Security Management.

• Assist in monitoring network performance and connectivity
• Ensure systems and data security by applying appropriate policies and procedures.
• Support in managing backups, antivirus software, and patch management

• 1–3 years of experience in IT support or a similar role.
• Hands-on experience with troubleshooting hardware, software, and network issues.