IN & VAS Engineer (Intelligent Network & Value-Added Service) job at NFT Consult | Apply Now

Duties and Responsibilities:

• Provide technical support for Business Support System (BSS) applications & product operations linked to the charging system such as Mobile Money platform(s), Pretups, IT (DSE), Simbrella, UNICA, CRBT.

• Ensure new services are launched as per marketing requirements & are timely delivered.

• Responsible for change management of all changes to be implemented to the OCS system.

• Contribute to periodic network solution planning, design & implementation.

• Ensuring Intelligent Network (IN) system Security & Compliance with our existing processes.

• Handle, evaluate and resolve complaints/technical inquiries raised by customer care, marketing, and revenue assurance influencing cross-functional teams to resolve.

• Troubleshoot issues, capture logs, and identify root causes for BSS application problems.

• Manage service Layer (billing) architecture for IN & VAS Planning and Architecture designed to ensure uninterrupted charging & delivery of Value-added Services like Caller Ringbark tunes, SMS, USSD, and any other content provisioning process.

• Analyze business requirements and processes before converting ideas to solution design of new services; where required research into new technology and development in the Telecommunication industry with regards to Billing/Charging Systems/VAS and where required OTA services.

• Liaise with vendor partner teams to ensure seamless real-time Billing for the VAS/IN services,

• Ensure optimal IN/VAS core node performance to support our mobile CS/PS Core as per the business & network requirements.

• Continuously research market trends with emphasis on new and emerging technologies for analysis.

• Ensure that the project related documentation reflects a fit-for-purpose design and compiles with the contractual vendor requirements.

• Perform adequate dimensioning, of all IN/Charging Systems and VAS Nodes - in accordance with network growth and projections.

• Effective understanding of Operational and Business support systems (OSS/BSS) for performance reporting, Key performance indicator (KPI) monitoring and tuning for effective end to end planning of IN/VAS services.

• Responsible for planning all expansion of OCS nodes well in advance.

• Plan evolution of IN/VAS network to best industry practices, where possible push the technological boundaries.

• Develop close working relationships with core Network & Billing Architects, Product Development team and Vendors to ensure IN solutions meet the business's technical and business objectives.