Head of Digital Financial ServicesNew!

Description (Public)

KCB Bank Uganda is looking for a Head of Digital Financial Services to set and deliver the bank's digital financial services strategy, grow mobile and agency banking revenue and lead product, partnership and channel performance across the country.

Duties, Roles and Responsibilities

Set and deliver the digital financial services strategy for the bank
Grow mobile banking, agency banking and digital channel volumes and revenue
Lead digital product development, pricing and channel performance
Manage partnerships with mobile network operators, fintechs and payment providers
Drive digital customer acquisition, activation and usage
Ensure controls, risk and regulatory compliance across digital channels

Qualifications, Education and Competencies

Qualifications and Experience

Bachelor's degree in Business, Finance, Economics, IT or a related field; a master's degree is an added advantage
Extensive experience in digital financial services or mobile money within banking or telecoms, with senior leadership exposure
Proven record of delivering digital channel growth and partnerships

Skills and Competencies

Digital strategy and commercial leadership
Product management and channel analytics
Partner negotiation and stakeholder management
Risk, controls and regulatory awareness

How to Apply

About KCB Bank Uganda

KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda. The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy. KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers. Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment.