Guest Relations OfficerNew!

• Welcome and orient guests on arrival and serve as the first point of contact during their stay.
• Handle guest enquiries, requests and complaints and follow up to resolution.
• Coordinate with front office, housekeeping and food and beverage teams on guest needs.
• Support VIP guests, loyalty members and special occasions with personalised service.
• Collect guest feedback and report trends to management.
• Maintain guest records and daily activity reports.

Qualifications & Experience:

• Diploma or degree in hospitality management, customer service, public relations or a related field.
• Solid experience in guest relations or front office in a reputable hotel.
• Strong command of English and ease with guests of diverse backgrounds.
• Proficiency in hotel property management systems is an advantage.

Skills & Competencies:

• Warm, professional guest communication.
• Complaint handling and service recovery.
• Attention to detail on guest preferences.
• Coordination across departments.