Guest Relations ExecutiveNew!

• Serve as the primary point of contact for guests, providing personalised welcome and concierge services.
• Anticipate guest needs, handle special requests and resolve queries promptly.
• Coordinate VIP arrivals, corporate stays and long-stay resident requirements with front office teams.
• Stay in contact with guests throughout their stay to gather feedback and improve the experience.
• Work with housekeeping, food and beverage and front desk teams for seamless service delivery.
• Handle complaints professionally and escalate complex issues to management.
• Maintain guest profiles, preference logs and feedback registers in the hotel system.

Qualifications & Experience:

• Diploma or Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration or a related field.
• Minimum 2 years of relevant experience in guest relations, front office or customer service in a hotel.

Skills & Competencies:

• Exceptional interpersonal, public relations and verbal communication skills.
• Experience serving VIPs or corporate client groups.
• Familiarity with hotel property management systems and front office operations.