Guest Experience ExpertNew!

• Process guest check in and check out accurately and efficiently
• Handle guest requests, complaints and enquiries with warmth and follow through to resolution
• Maintain accurate front office records, guest accounts and cash handling
• Coordinate with housekeeping, engineering and food and beverage on guest needs
• Provide information on hotel services, local attractions and transport
• Follow hotel service standards, safety and security procedures

Qualifications & Experience:

• Diploma or degree in hospitality management or a related field
• Experience in front office or guest service in a hotel
• Proficiency with hotel property management systems
• Excellent spoken and written English; additional languages an advantage

Skills & Competencies:

• Warm, professional guest service manner
• Composure when handling complaints and peak periods
• Accuracy in cash and guest account handling
• Coordination with other departments
• Flexibility for shifts including nights and weekends