Guest Experience Expert - Guest Relations AgentNew!

• Supply guests with directions and information on property amenities, services, hours of operation and local interests.
• Contact the right individual or department to resolve guest calls, requests or problems.
• Follow up with guests to ensure requests and problems are resolved to their satisfaction.
• Receive, record and relay messages accurately, completely and legibly.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Follow company policies and report accidents, injuries or unsafe work conditions to the manager.
• Welcome and acknowledge guests according to company standards and anticipate their needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Maintain confidentiality of proprietary information and protect company assets.

Qualifications & Experience:

• Degree or diploma in a related field.
• 1 to 2 years of experience in guest relations, hospitality or a related service role.
• Knowledge of Nairobi attractions and services is an advantage.

Skills & Competencies:

• Excellent spoken communication and etiquette.
• Discretion with VIP and confidential guest information.
• Proactive follow-up and coordination.
• Cultural sensitivity and patience.