Guest Experience Expert - Front Desk AgentNew!

• Guide guests through their entire stay, delivering a wide range of front desk services.
• Process check-in and check-out accurately and efficiently.
• Address guest requests, complete reports and share highlights of the local area.
• Move through the property as needed to resolve guest needs.
• Follow company policies and procedures and maintain confidentiality.
• Create a safe workplace and report accidents, injuries or unsafe conditions.
• Welcome and acknowledge guests according to company standards and anticipate their needs.
• Develop positive working relationships with colleagues and support the team to reach common goals.
• Meet quality assurance expectations and standards.
• Identify and recommend ideas or processes that improve efficiency and quality.

Qualifications & Experience:

• Degree or diploma in a related field.
• 1 to 2 years of experience in guest services, front desk or a related area.
• Experience in a hotel environment is an advantage.

Skills & Competencies:

• Warm and professional guest manner.
• Accurate cashiering and record keeping.
• Problem solving under pressure.
• Teamwork across shifts.