Guest Arrival ExpertNew!

Description (Public)

The Guest Arrival Expert gives guests a smooth and memorable arrival and stay, taking the initiative to deliver services, address requests and share local highlights.

Duties, Roles and Responsibilities

Welcome guests on arrival and manage check-in and check-out smoothly.
Respond to guest requests and follow through until resolved.
Process operational needs and complete daily reports.
Share highlights of local area and amenities with guests.
Create a safe workplace and follow company policies and procedures.
Maintain confidentiality and protect company assets.
Uphold quality standards, uniform and professional appearance.

Qualifications, Education and Competencies

Qualifications & Experience:

High school diploma or G.E.D equivalent.
No prior related work experience required.
Willingness to work shifts, weekends and public holidays.
Good spoken English; French an advantage.

Skills & Competencies:

Warm and professional guest communication.
Attention to detail and follow through.
Teamwork and reliability.
Composure and problem solving under pressure.

How to Apply

About Four Points By Sheraton

Four Points by Sheraton is a multinational hotel brand operated by Marriott International that targets business travelers and small conventions. As of June 30, 2020, Marriott operated 291 properties worldwide under the Four Points by Sheraton brand, with 53,054 rooms. In addition, Marriott had 130 planned hotels with 27,342 additional rooms.