Guest Arrival Expert/BellmanNew!

Description (Public)

The Guest Arrival Expert/Bellman creates a memorable first and last impression for hotel guests, handling arrivals and departures, luggage, guest requests and the small details that make a stay feel effortless.

Duties, Roles and Responsibilities

Welcome guests on arrival and see them off at departure with a memorable first and last impression.
Greet guests, open doors and assist with luggage and belongings.
Respond to guest requests and follow through until resolved.
Handle operational needs, complete reports and share local area highlights with guests.
Create a safe workplace and follow company policies and procedures.
Maintain confidentiality and protect company and guest property.
Uphold quality standards, uniform and professional appearance.

Qualifications, Education and Competencies

Qualifications & Experience:

High school diploma or G.E.D equivalent.
No prior related work experience required.
Physically able to stand, sit or walk for extended periods and lift and move luggage.
Good spoken English; French is an advantage.

Skills & Competencies:

Warm and professional guest communication.
Attention to detail and follow through.
Teamwork and reliability.
Composure and problem solving under pressure.

How to Apply

About Four Points By Sheraton

Four Points by Sheraton is a multinational hotel brand operated by Marriott International that targets business travelers and small conventions. As of June 30, 2020, Marriott operated 291 properties worldwide under the Four Points by Sheraton brand, with 53,054 rooms. In addition, Marriott had 130 planned hotels with 27,342 additional rooms.