Forex Bureau Tellers – 7 Positions

• Customer Service: Greet customers warmly, identify their needs, and provide accurate information and assistance. Address and resolve customer inquiries and concerns promptly.
• Transaction Processing: Cash count & confirm with clients with precision. Process deposits, withdrawals, and send and receives from remittance platforms. Verify the authenticity of transactions and ensure accurate receiver’s /sender’s details and KYC.
• Account Management: Assist customers with account-related services, including Deposits/Withdrawals, Forex exchange services and Remittance. Mobile Money services and transactions.
• Security and Compliance: Adhere to all security and regulatory procedures to safeguard customer accounts and financial data. Monitor for suspicious activity and report any discrepancies or potential fraud.
• Record Keeping: Maintain accurate records of transactions and balance cash drawers at the beginning and end of each shift. Prepare daily reports and ensure proper documentation.
• Sales and Referrals: Identify opportunities to cross-sell and refer customers to other bank services and products. Promote bureau’s promotions and special offers.
• Team Collaboration: Work closely with other team members and departments to ensure smooth branch operations. Participate in training and development programs as required.

• Education: Bachelor’s degree in business related course
• Experience: prior experience not mandatory
• Age: 25 years and below

Skills:

• Strong numerical accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle cash and financial transactions with integrity.
• Proficiency in basic computer applications and banking software.
• Attributes:
• Professional appearance and demeanor.
• Strong problem-solving skills and the ability to work under pressure.
• Commitment to providing exceptional customer service.

Work Environment:

• Typically works in a branch office setting.
• May require standing for extended periods of handling cash and transactions.
• Regular working hours.