Field Operations Manager, AIM

Description (Public)

Reporting to the Program Manager – AIM, the Field Operations Manager will oversee field-level implementation of the flagship program under the Mastercard Foundation and BRAC International partnership. The incumbent will coordinate program activities, support recruitment and training of field staff, manage program monitoring systems, and ensure compliance with operational protocols. This position will also serve as a liaison between BRAC and community stakeholders while ensuring safeguarding standards are met.

Duties, Roles and Responsibilities

Program Implementation & Monitoring

Coordinate timely implementation of activity plans with program staff.
Oversee regional and local project rollout, including trainings and procurement.
Ensure service quality through internal monitoring and support supervision.
Strengthen program management information systems (MIS) and data collection.

Staff Recruitment & Training

Lead recruitment, onboarding, and orientation of field staff.
Manage staff training schedules, delivery, and capacity development.
Identify staff performance gaps and report operational concerns to Program Manager.

Procurement & Budget Oversight

Set procurement guidelines and ensure financial compliance during acquisitions.
Oversee distribution of inputs and resources to participants.

Coordination & Communication

Conduct monthly meetings and report issues to senior management.
Compile and submit timely project progress reports.
Facilitate field visits and coordinate learning events.
Maintain collaboration with technical staff and stakeholders at national level.

Safeguarding

Ensure protection from harm, abuse, or exploitation for all team members and beneficiaries.
Promote and implement safeguarding policies in all project areas.
Encourage incident reporting and compliance with safeguarding procedures.

Qualifications, Education and Competencies

Education

Bachelor’s Degree in Sociology, Operations Management, Agriculture, International Development, Economics, Development Studies, or related field.

Experience

Minimum of 6 years managing field operations and large teams.
Experience with programs supporting ultra-poor communities, microfinance, agriculture, livelihoods, and women’s empowerment.
Strong background in staff training and partnership coordination.
Proven ability in monitoring, reporting, and compliance.

Skills & Competencies