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Field Collection Officer job at MOGO Uganda | Apply Now
Uganda
Full Time
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Field Collection Officer job at MOGO Uganda
About the Organisation
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Job Title
Field Collection Officer job at MOGO Uganda
MOGO Uganda
Job Description
Job Title: Field Collection Officer
Company: MOGO Uganda
Department: Customer Experience
Reports To: Field Collections Supervisor
Application Deadline: 20th August 2025
Location(s): Iganga, Arua, Moroto, Wobulenzi, Soroti, Masaka
How to Apply: Send your application to careers@mogo.co.ug
Please indicate your preferred location in the subject line of your email.
Job Purpose
MOGO Uganda is looking for proactive and goal-oriented Field Collection Officers to join our growing team. In this role, you will be responsible for recovering overdue payments through field visits, follow-ups, and where necessary, repossessions. You will play a key role in maintaining professional customer relationships while ensuring compliance with MOGO's values and customer service standards.
Duties, Roles and Responsibilities
Conduct field visits and make follow-up calls to customers with overdue payments, ensuring professionalism and empathy in every interaction.
Assess customers’ willingness and ability to pay, and negotiate effective repayment plans.
Achieve daily collection targets and submit accurate daily reports to your supervisor.
Investigate and resolve customer issues or disputes related to payment.
Accurately tag account statuses in the system (e.g., promise to pay, unreachable, stolen asset).
Collaborate with local authorities, guarantors, and community leaders to locate customers who have defaulted.
Address customer inquiries and complaints, escalating unresolved cases as needed.
Ensure full compliance with internal policies and relevant legal or regulatory requirements.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Required Skills & Competencies
Strong negotiation and interpersonal skills
Effective communication (both verbal and written)
High integrity and professionalism
Strong investigative skills
Ability to work under pressure and meet deadlines
Familiarity with local geography and communities
Good organizational and multitasking skills
Basic computer skills (MS Office)
Willingness to work weekends and public holidays
Qualifications & Experience
Diploma in any discipline
1–2 years of field experience in credit collection or debt recovery
Experience in microfinance or financial services is an added advantage
Valid riding permit is preferred
How to Apply
Apply Now: Email your application to careers@mogo.co.ug by 20th August 2025.
Note:
Make sure to specify your preferred work location in your application.
