Field Collection Officer

Description (Public)

Job Title: Field Collection Officer

Company: MOGO Uganda
Department: Customer Experience
Reports To: Field Collections Supervisor
Application Deadline: 20th August 2025
Location(s): Iganga, Arua, Moroto, Wobulenzi, Soroti, Masaka
How to Apply: Send your application to careers@mogo.co.ug
Please indicate your preferred location in the subject line of your email.

Job Purpose

MOGO Uganda is looking for proactive and goal-oriented Field Collection Officers to join our growing team. In this role, you will be responsible for recovering overdue payments through field visits, follow-ups, and where necessary, repossessions. You will play a key role in maintaining professional customer relationships while ensuring compliance with MOGO's values and customer service standards.

Duties, Roles and Responsibilities

Conduct field visits and make follow-up calls to customers with overdue payments, ensuring professionalism and empathy in every interaction.
Assess customers’ willingness and ability to pay, and negotiate effective repayment plans.
Achieve daily collection targets and submit accurate daily reports to your supervisor.
Investigate and resolve customer issues or disputes related to payment.
Accurately tag account statuses in the system (e.g., promise to pay, unreachable, stolen asset).
Collaborate with local authorities, guarantors, and community leaders to locate customers who have defaulted.
Address customer inquiries and complaints, escalating unresolved cases as needed.
Ensure full compliance with internal policies and relevant legal or regulatory requirements.