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About the Organisation
CFAO Mobility is part of the CFAO Group, a leading player in mobility solutions across Africa. The company is committed to addressing the transportation needs of individuals and businesses by moving beyond vehicle sales to offering comprehensive mobility services. With a wide range of offerings—including two-wheelers, marine engines, coaches, lorries, handling equipment, tires, and spare parts—CFAO Mobility also supports regional industrialization through its local production and assembly sites.
Distributor Warranty Administrator (M/F) job at CFAO Mobility | Apply Now
Uganda
CFAO Motors is a premier automotive company in Africa, dedicated to providing high-quality vehicles, aftersales services, and mobility solutions that meet the evolving needs of customers across the continent. With a mission to drive sustainable mobility and enhance customer experience through innovation and reliability, CFAO Motors has built a strong reputation as an authorized distributor of leading global brands like Toyota, Suzuki, Mitsubishi, and Mercedes-Benz.
The company fosters a vibrant and inclusive work culture that emphasizes professional growth, skills development, and employee well-being, offering diverse job opportunities with flexible and supportive work arrangements. Established as part of the larger CFAO Group, which has over a century of business legacy in Africa, CFAO Motors has evolved into a key player in the automotive sector through strategic partnerships, digitization, and customer-focused innovation.
With operations in over 40 African countries and a robust network of dealerships and service centers, the company continues to expand its footprint and impact. Guided by core values of integrity, customer focus, excellence, and sustainability, CFAO Motors is deeply committed to corporate social responsibility, supporting education, road safety awareness, and environmental conservation initiatives in the communities it serves. For more information, visit www.cfaomotors.com.
Are you looking for Engineering jobs in Uganda 2025 today? then you might be interested in Distributor Warranty Administrator (M/F) job at CFAO Mobility
Full Time
Deadline:
30 Apr 2025
Job Title
Distributor Warranty Administrator (M/F) job at CFAO Mobility
CFAO Mobility
Job Description
This role entails administering and processing warranty claims, managing warranty documentation, and coordinating with internal departments and manufacturers to ensure timely and accurate submissions. The administrator will also manage warranty stock materials, coordinate parts/fuel recovery processes, and prepare reports and service pricing. The position plays a crucial role in supporting the quality and effectiveness of after-sales service delivery, specifically for Toyota and Suzuki vehicles.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Administer warranty and Special Service Campaigns (SSCs) as per manufacturer procedures
Submit Toyota & Suzuki warranty claims within specified timeframes on relevant platforms (OASIS & SCAN)
Maintain accurate warranty documentation and records
Coordinate with the Finance Credit Department for claim settlements
Manage stock of warranty-related materials (booklets, parts tags, flat rate manuals)
Handle parts/fuel recovery and return processes to manufacturers
Prepare service menu pricing, maintenance plan pricing, and submit for approval
Maintain an up-to-date Service Plan Database
Update internal service pricing such as Pre-Delivery Inspections and Free Services
Generate and submit management reports as required
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Educational Requirements:
Bachelor’s degree or Diploma in Automotive/Mechanical Engineering
Experience & Skills:
Minimum of 2 years in the automotive industry, preferably in a workshop
Knowledge of Toyota and Suzuki vehicles
Familiarity with manufacturer warranty policies and procedures
Proficiency in MS Excel and Word
Strong interpersonal skills and teamwork orientation
Behavioral Attributes:
Strong relationship-building skills
Dependable and resilient
Results-driven and takes ownership of responsibilities
