Digital Channels, Agency Banking and Absa Wallet Support job at ABSA Bank | Apply Now

Support & Troubleshooting:

• Provide support for wallet-related issues/ complaints, resolving technical problems efficiently.

• Assist in troubleshooting and resolving Wallet and Agency banking issues such as complaints from customers and also technical failures by coordinating with centre teams.

Documentation & Reporting:

• Maintain accurate and up-to-date documentation on Wallet and Agency banking configurations, processes, and maintenance schedules.

• Provide regular reports on applications performance, security, and backups.

• Provide regular reports on issues closure/actions pending and any requiring escalation

Collaboration:

• Collaborate with 3rd line support teams, data analysts, and IT teams to ensure high availability and resolution of incidents raised

Digital Wallet Strategy and Execution:

• Develop and implement strategies to drive the growth of Absa’s digital wallet services, ensuring alignment with customer needs and market trends.

• Oversee the execution of growth initiatives, focusing on customer-centric digital products and services.

• Monitor business performance, applying intervention strategies to achieve growth objectives.

• Build strategic partnerships to deliver innovative solutions for customers.

• Ensure adherence to governance and control requirements, maintaining a satisfactory operational environment.

• Performs any other work-related tasks as may be allocated through the department leadership.

Stakeholder Management:

• Collaborate with customers, strategic partners, and development teams to create unique selling propositions that enhance market share.

• Coordinate cross-functional teams to effectively implement the digital wallet strategy.

• Work with marketing teams to execute go-to-market strategies, utilizing appropriate marketing and communication channels.

• Maintain regular communication with internal and external stakeholders, including regulatory bodies like the Bank of Uganda.

Accountability: 

Test Management

• Responsibility is to ensure that proper testing occurs for all servers and hosts, and related changes released into the production environments as assigned to you by Line Management

Key Activities

• Work closely with Release Analysts

• Be part of Back and Restoration tests.

• Play a key role in Disaster recovery test activities whenever scheduled

• Review releases and assign appropriate release testing tasks

• Compile and review the Testing Deliverables

• Conduct installation procedure tests

• Participate in functional, performance, and integration testing results

• Coordinate user acceptance testing

• Coordinate back out testing

• Conduct supporting documentation review

• Compile test results

• Conduct release test review

• Coordinate post release testing

• Validate and communicate results of testing activities

Accountability: Risk Management

• Build relationship with country IT Risk and Governance team and provide support wherever required.

• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.