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About the Organisation
DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Digital Ambassador job at DFCU Bank | Apply Now
Kampala, Uganda
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Are you looking for Banking jobs in Uganda 2024 today? then you might be interested in Digital Ambassador job at DFCU Bank
Full Time
Deadline:
18 Nov 2024
Job Title
Digital Ambassador job at DFCU Bank
DFCU Bank
Job Description
Job Title: Digital Ambassador (No Experience Jobs)
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
Reports to: Branch Manager
Reporting to the Branch Manager, the role holder will be responsible for supporting and promoting the growth of Electronic Banking business acquisition and utilization to achieve and exceed the Bank’s sales volumes, growth, market share, and profitability objectives while ensuring customer satisfaction.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:
Deadline: 18th November 2024. Only short-listed candidates will be contacted.
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How to Apply
Responsibilities:
Provide timely and reliable support to branches and customers to ensure excellent service delivery on the E-banking platforms.
Report all disputes E-banking users raise with respective functional units for quick resolution.
Support implementation of business digital strategies aimed to drive traffic from the branch to digital platforms
Offer training to internal and external branch teams to equip them well to be competent in the use of E-banking solutions.
Ensuring there is no income leakage from all channels ‘services.
Monitor and update of channel business operations and performance-both onsite& offsite.
Escalate issues to respective business support teams and seek early resolutions.
Participate in E-banking projects (product testing, go-live support, Customer and staff training.
Coordinate and maintain the highest standards of customer service at the branch level to maximize the returns from existing relationships and source new business from targeted customers.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications:
Education: A Bachelor’s degree
A good understanding of e-banking and digital channels.
Good reporting and analytical skills.
Computer Proficiency especially with Excel, Word, PowerPoint and Access.
Good negotiation and selling skills
Excellent presentation skills
Good understanding of bank processes and procedures.
Strong networking and relationship management skills.
Ability to identify business opportunities from market intelligence and make value-adding recommendations.
Excellent communication and interpersonal skills.
A team player with the ability to lead and work under minimum supervision.
Business acumen
Mature disposition in the handling of external stakeholders.
