Denials Management RepresentativeNew!

• Review assigned denied claims and identify the common reasons for denial
• Use payer portals, claim records and internal resources to research what is needed for resolution
• Document denial reasons, research findings, actions taken and next steps clearly
• Assist with routine claim corrections, reconsideration requests and appeal preparation under supervision
• Contact US insurance companies to clarify denial decisions and track appeal status
• Monitor assigned deadlines and escalate complex cases to experienced team members

Qualifications and Experience

• Completed university degree in any discipline; recent graduates are encouraged to apply
• No prior work experience, healthcare billing experience or insurance knowledge required, as comprehensive training is provided
• Ability and willingness to work on-site in Kampala during shifts aligned with US Mountain Time

Skills and Competencies

• Excellent spoken and written English with clear pronunciation and professional email writing
• Confident use of Microsoft Excel, Word, Outlook, web browsers and online systems with accurate data entry
• Ability to multitask across several systems, prioritise tasks and meet daily deadlines
• Strong attention to detail, numerical accuracy, analytical thinking and problem solving
• Professional communication, teamwork, reliability and coachability