Customer Support RepresentativeNew!

• Respond to customer inquiries by phone, email and live chat.
• Resolve complaints within agreed service levels and escalate complex cases.
• Maintain accurate records of interactions in the client systems.
• Follow documented processes and quality standards for each client account.
• Meet service quality, productivity and customer satisfaction targets.
• Share recurring customer issues with the team lead for improvement.

Qualifications & Experience:

• Bachelor's degree or diploma in a related field.
• Excellent written and spoken English; French is an added advantage.
• Comfortable working shifts aligned to international client time zones.
• Good computer literacy and typing skills.
• Customer service experience in a call centre or BPO is an advantage.

Skills & Competencies:

• Clear communication.
• Empathy and patience.
• Problem solving.
• Attention to detail.
• Reliability.
• Time management.