Customer Service RepresentativeNew!

• Promote digital banking channels and meet utilisation targets.
• Review and validate account opening documents, KYC requirements and customer instructions.
• Check account standing before processing transactions.
• Process fund transfers, standing orders, cheque clearing and payments to service standards.
• Process outbound payments and transfers and liaise with payment providers, correspondent banks and clearing houses.
• Follow up on transactions until funds are credited or debited and investigate delays.
• Manage claims on delayed transactions, failed payments and chargebacks.
• Prepare daily operations and performance reports and handle approved compensation in the core banking system.

Qualifications & Experience:

• Degree or Diploma in Banking, Finance, Business Administration or a related field.
• Over 5 years of relevant working experience in banking, customer service or financial operations.
• Experience with SAP or a related ERP or core banking system.
• Customer service training and certification is an added advantage.

Skills & Competencies:

• Good command of the English language.
• Proficiency in core banking systems and MS Office applications.
• Strong analytical and problem solving skills.
• Excellent communication and interpersonal skills.
• Customer focus and relationship management.
• High integrity and accountability.